Rockport Stickers FAQs
Service Fees & Ordering
Important Information - Please Read!
All payments, check or credit card, will incur a service fee. The Town of Rockport receives your invoice payment amount only. The service fee is assessed by the processor, City Hall Systems. Please be aware stickers are non-refundable once ordered. Stickers are non-transferable to other vehicles as well.
City Hall Systems decided as of this season 2023 to 2024 to no longer accept mail-in or call-in applications - online applications only. If you do decide to mail in or drop off your application at Town Hall, the staff here will enter it for you, inputting your banking information, which is time-consuming and will cause delays in processing. Please order online if possible. It saves paper, time, and resources.
- How can I purchase Rockport Stickers?
Stickers may be purchased on the Rockport MA website. You may purchase Resident Parking Stickers, Non-Resident Beach Stickers, and Pay-as-you-Throw (PAYT) stickers. You can pay for your stickers with a credit or debit card. You may also purchase Rockport stickers by mailing in your application to DPW Town of Rockport, 34 Broadway Rockport MA 01966, or dropping them off at the Town Hall DPW Office.
- What is the process to get stickers online?
Fill out the online sticker application and click on the submit button. Once you have submitted the application, you will receive an email notification that your order has been received. Your order will then be processed and upon verification of your information, you will receive another email that notifies you that your order has been successfully processed and your stickers have been mailed. Usually, stickers will be mailed within a week of receipt of your application.
- Can I have updates or track my sticker order?
You can track your online order at the ePay website for City Hall Systems online.
- What if I require assistance ordering online?
If you require assistance ordering online, please call 978-546-3525 or email the Department of Public Works and we can arrange a time to assist you at the DPW Office.
- What if my address is not available for selection on the website?
If your address is missing from the drop-down menu, please email the Department of Public Works or call 9789-546-3525. This is not unusual if there are multiple addresses sharing one parcel ID. Your address must be a valid property address per the assessor's office.
- What is the process of buying my stickers by mail?
Fill out the 2023/2024 Sticker Application form and mail it to the DPW office with supporting documents and payment. Your application will be entered online by DPW Staff and processed by City Hall Systems. This method may result in delays in processing. Visit the Stickers (Transfer Station, Resident Parking & Beach) page for more information.
- What is the process of buying my stickers by phone?
Stickers are not available to be ordered over the phone. You can call City Hall Systems to update your payment method only at 508-381-5456.
- Who should I contact if I have a question or issue?
Please email the Department of Public Works or call 978-546-3525.
- Who can apply for a Resident Parking Sticker?
Resident Parking Stickers will only be issued to vehicles registered to a Rockport property owner/taxpayer, or a renter with a year-round lease. If the address on the vehicle registration is not a Rockport address, a property tax bill, lease agreement, or adequate verification from your landlord will be needed to purchase stickers.
Please note: Lease agreements only yearly rentals qualify.
- Who can apply for a Non-resident Beach Sticker?
All temporary residents (less than 1-year renters), motel/hotel house guests, and non-residents may apply for beach stickers if they want to park in the designated beach parking areas. Non-resident Beach stickers are only valid for the Seaview Street Parking lot (with access to Cape Hedge Beach and Long Beach) and limited parking spaces on South Street. They do not allow you to park anywhere that "Resident (Sticker) Parking Only" signs are posted.
- Who can apply for a Rockport Transfer Station Sticker?
Rockport Transfer Station stickers will be issued to vehicles registered to a Rockport property owner/taxpayer, or a renter with a valid rental agreement. If the address on the vehicle registration is not a Rockport address, a property tax bill, lease agreement, or adequate verification from your landlord will be needed to purchase stickers. All Rockport household and business units are required to purchase separate Transfer Station stickers for each unit. If you own/manage multiple units and/or transport trash for additional dwellings, you must complete a separate application for each unit.
- May I get a Resident Parking Sticker if I own a business in Rockport?
A non-resident business owner may apply for one parking sticker. The business owner may choose to have his/her manager have the parking sticker instead of him/herself.
Please note: Only one parking sticker will be issued to a business.
- If I own a summer residence in Rockport, can my family members apply for resident parking stickers?
Family members of the owners of summer residences, including Long Beach, will not be issued a Parking Sticker unless their vehicle is registered in Rockport or they can show partial ownership of the property. Non-resident beach stickers may be purchased instead of a parking sticker.
- Can commercial vehicles apply for Rockport parking or beach stickers?
Rockport Resident parking and Non-resident beach stickers will not be issued for any truck over one ton, construction equipment, or dump trucks.
- Can I use the Rockport Transfer Station if I do not have a Transfer Station Sticker?
No, you must purchase a PAYT Sticker to access the Transfer Station. All trash must be contained in PAYT bags prior to disposal into the solid waste trailers.
- Can a Rockport business use the Rockport Transfer Station?
Yes, the vehicle of a business owner whose business is established in Rockport, who owns property or leases property in Rockport and can verify their status as a lessee, may be issued a Transfer Station sticker. All Rockport household and business units are required to purchase separate Transfer Station stickers for each unit. If you own/manage multiple units and/or transport trash for additional dwellings, you must complete a separate application for each unit.
- Do I qualify for senior status?
If you are a resident of Rockport and are 65 years old or older when ordering, you qualify for the senior discounted pricing on the Resident Parking and PAYT stickers. Please note that senior status pricing will only apply to cars registered to the person claiming senior status. Any stickers purchased for vehicles registered to non-seniors must pay full rates.
- Where does the Resident Parking Sticker allow you to park?
Resident parking stickers are required for anyone wishing to park in the Resident lots/spaces around town. The Resident Lots are located next to Town Hall, on T-Wharf, and at the end of Seaview Street. The resident stickers are also good at many locations near downtown and the beaches, as well as town lots for parking bans.
- Where does the Non-Resident Beach Sticker allow you to park?
Non-resident beach stickers are required for non-residents to park at the Seaview Street Parking lot with access to Cape Hedge Beach and Long Beach only. There is also limited parking on South Street. The Non-resident Beach Sticker does not allow you to park anywhere that "Resident (Sticker) Parking Only" signs are posted.
- Where do I place my sticker on my car?
All Stickers are to be placed on the front windshield of your car. All Transfer Station and Resident Parking Stickers must be affixed to the inside of your car's front windshield with the adhesive supplied on the sticker. Resident Parking stickers and Transfer Station Stickers shall be placed in either the lower driver's side front windshield area or adjacent to the rearview mirror on the driver's side in order for the sticker(s) to be valid. Additionally, the previous year's sticker(s) need to be removed prior to affixing the new sticker. Stickers taped to a window are not valid.
Please note: Stickers are not transferable to other vehicles. A replacement sticker must be purchased if you later own a new vehicle.
- When is the Rockport Transfer Station open?
The Transfer Station is open on Tuesday, Wednesday, Friday, and Saturday from 7 am to 2:45 pm. It will be closed on Sunday, Monday, and Thursday. (Open Sundays in Summer Season) It will also close for the following holidays: January 1st, Martin Luther King Jr. Day, President's Day, Patriots' Day, Memorial Day, Juneteenth, July 4th, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and the day after, and Christmas Day. Off-hour access is prohibited without the authorization of the Director of Public Works. Please see the homepage for holiday and inclement weather closures or call 978-546-3578. For more details, visit the Transfer Station Bulk Items, Mattresses & Textiles page.
- Where can I purchase PAYT bags?
The PAYT bags can be purchased at Market Basket, Cumberland Farms, Rockport Market, Shaw's (Gloucester), and Stop and Shop (Gloucester). The PAYT bags will not be sold online or by mail. The PAYT blue bags cost: $5 for a roll of ten 8-gallon-sized bags; $15 for a roll of ten 16-gallon-sized bags; $30 for a roll of ten 35-gallon-sized bags and $45 for a roll of ten 55-gallon-sized bags.
- When do I need a Specialty/Bulk Item coupon?
If you wish to dispose of Bulk items over 30 inches into the solid waste trailers or at the swap shop or have other specialty items such as TVs and Appliances that you would like to dispose of at the Transfer Station, you will need to purchase a Specialty/Bulk Item Coupon. If you have any questions about which items require a special coupon for disposal, please see the attendant at the Transfer Station. Checks and credit cards are accepted as payment at the Transfer Station.
- How do I dispose of white goods, CRTs, and televisions?
White goods, such as refrigerators, freezers, air conditioners, etc., and CRTs and televisions will be accepted at the Transfer Station for disposal. You must first purchase a Rockport Transfer Station Specialty/Bulk Item Coupon to dispose of the item. If you have any questions about the disposal of white goods or TVs/CRTs, please see the attendant at the Transfer Station.
- What do I do if I need a replacement sticker?
Replacement stickers can be obtained online, by mail, or by phone from City Hall Systems. There is a charge of $10 for each replacement sticker. Stickers are non-transferable.
- What are the Transfer Station regulations?
Call 978-546-3578 or email email Department of Public Works with questions.